Política de reembolso e devolução

At Azmural, we want you to feel confident with every purchase. If you are not fully satisfied, please review our Refund & Returns Policy below for detailed instructions on returns, refunds, and exchanges.

1. Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

  • Items must be unused, unworn, and unwashed

  • Items must be returned with original tags, packaging, and accessories

  • Return requests must be submitted within 30 days of delivery

  • Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Final sale or clearance items

  • Intimates, swimwear, earrings, or hygiene-sensitive products

  • Customized or personalized items

2. How to Request a Return

To initiate a return:

  1. Email us at support@azmural.com with your order number and reason for return

  2. Our support team will review your request and provide return authorization and instructions

  3. Ship the item to the return address provided

  4. Once received and inspected, we will notify you of the approval or rejection of your return

3. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect

  • We strongly recommend using a trackable shipping method or purchasing shipping insurance

  • azmural is not responsible for lost returns without valid tracking information

4. Refunds

  • Approved refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

  • Original shipping fees are non-refundable, unless the return is due to our error

5. Exchanges

  • Exchanges are available only for the same item in a different size or color, subject to availability

  • If the requested replacement is unavailable, a refund will be issued instead

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 7 days of delivery at support@azmural.com

  • Include clear photos showing the issue

  • We will cover return shipping costs and arrange a replacement or full refund

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account or PayPal balance

  2. Contact your bank or payment provider

  3. If the issue persists, email us at support@azmural.com

8. Final Sale Items

Items marked as Final Sale are not eligible for return, refund, or exchange.
Please review the product details carefully before placing your order.

9. Return Address (U.S. Warehouse)

All approved returns must be shipped to our U.S. returns facility:

ShipBob – Returns Department
1201 N Market St, Suite 111
Wilmington, DE 19801
Estados Unidos

Returns sent without prior approval may not be accepted.

10. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us at:

📧 support@azmural.com

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