Perguntas mais frequentes

Welcome to the azmural FAQ page. Below you’ll find answers to the most common questions about shopping with us.

If you need further assistance, please contact our support team at support@azmural.com.

Orders & Payments

Q: How do I place an order?
A: Browse our collections, select your preferred size and color, add the item to your cart, and proceed to checkout to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.

Q: Can I change or cancel my order after placing it?
A: Orders may be changed or canceled within 12 hours of purchase. Please contact us as soon as possible at support@azmural.com and include your order number.

Shipping & Delivery

Q: Do you ship internationally?
A: Yes, azmural offers worldwide shipping. Shipping fees and delivery times vary based on destination.

Q: How long does delivery take?
A: Standard delivery typically takes 7–14 business days, depending on your location and local customs processing.

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking link. You can also check your order status on our Order Tracking page.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are unused, unworn, and in their original packaging with tags attached.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Q: How do I request a return or exchange?
A: Please email support@azmural.com with your order number and reason for the return or exchange. Our team will provide further instructions.

Products & Sizing

Q: How do I choose the right size?
A: Each product page includes a detailed size guide. If you are between sizes, we recommend choosing the larger size for comfort.

Q: Are your products true to size?
A: Most items are designed to fit true to size. We strongly recommend reviewing the size chart for accurate measurements before ordering.

Customer Support

Q: How can I contact azmural?
A: You can reach us via email at support@azmural.com or through our Contact Us page. We typically respond within 24 business hours.

Q: Do you offer discounts or promotions?
A: Yes. By subscribing to our newsletter, you’ll receive updates on special offers, promotions, and new arrivals.

✨ Still have questions?
Feel free to reach out to us at support@azmural.com — we’re always happy to assist.