Politique de remboursement et de retour

Au Azmural, we want you to feel confident with every purchase. If you are not fully satisfied, please review our Refund & Returns Policy below for detailed instructions on returns, refunds, and exchanges.

1. Admissibilité des retours

To be eligible for a return, all of the following conditions must be met:

  • Les articles doivent être non utilisés, non portés et non lavés

  • Items must be returned with les étiquettes, l'emballage et les accessoires d'origine

  • Les demandes de retour doivent être soumises dans un délai de 30 days of delivery

  • Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Final sale or clearance items

  • Intimates, swimwear, earrings, or hygiene-sensitive products

  • Customized or personalized items

2. Comment demander un retour

To initiate a return:

  1. Email us at support@azmural.com with your order number and reason for return

  2. Our support team will review your request and provide return authorization and instructions

  3. Ship the item to the return address provided

  4. Once received and inspected, we will notify you of the approval or rejection of your return

3. Frais de retour

  • Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect

  • We strongly recommend using a trackable shipping method or purchasing shipping insurance

  • azmural is not responsible for lost returns without valid tracking information

4. Remboursements

  • Approved refunds will be issued to the mode de paiement initial

  • Veuillez tenir compte des éléments suivants 5-10 jours ouvrables for the refund to appear, depending on your bank or payment provider

  • Original shipping fees are non remboursable, unless the return is due to our error

5. Les échanges

  • Exchanges are available only for the same item in a different size or color, subject to availability

  • If the requested replacement is unavailable, a refund will be issued instead

6. Articles endommagés, défectueux ou incorrects

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 7 days of delivery at support@azmural.com

  • Include clear photos showing the issue

  • We will cover return shipping costs and arrange a replacement or full refund

7. Remboursements tardifs ou manquants

If you have not received your refund after 10 business days:

  1. Check your bank account or PayPal balance

  2. Contact your bank or payment provider

  3. If the issue persists, email us at support@azmural.com

8. Articles en vente finale

Items marked as Vente finale are not eligible for return, refund, or exchange.
Please review the product details carefully before placing your order.

9. Return Address (U.S. Warehouse)

All approved returns must be shipped to our U.S. returns facility:

ShipBob – Returns Department
1201 N Market St, Suite 111
Wilmington, DE 19801
États-Unis

Returns sent without prior approval may not be accepted.

10. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us at:

📧 support@azmural.com

SAC DE MAGASINAGE 0