Shipping Policy

Shipping Policy – azmural

Thank you for shopping with azmural. We aim to provide a clear and reliable shipping experience from order processing to delivery. Please review our shipping policy below.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders placed on weekends or public holidays are processed on the next business day

  • You will receive a shipping confirmation email once your order has been dispatched

2. Shipping Times & Delivery Estimates

  • Standard Shipping: approximately 7–14 business days, depending on destination

  • Express Shipping (if available): approximately 4–6 business days

Delivery times are estimates only and may vary due to customs clearance, courier delays, weather conditions, or other factors beyond our control.

3. Shipping Rates

  • Shipping fees are calculated at checkout based on your delivery location and selected shipping method

  • From time to time, we may offer free shipping promotions, which will be clearly communicated on our website

4. International Shipping

We offer worldwide shipping.

  • International customers are responsible for any applicable customs duties, import taxes, or local fees

  • azmural is not responsible for delays or additional charges imposed by customs authorities

5. Order Tracking

  • Once your order ships, you will receive an email containing your tracking number and tracking link

  • Please allow 24–48 hours for tracking information to become available or update

6. Address Information

Customers are responsible for providing accurate and complete shipping details at checkout.

  • azmural is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer

  • If you notice an address error, please contact support@azmural.com immediately

  • Address changes are only possible before the order has shipped

7. Delays & Lost Packages

  • We are not responsible for delays caused by customs processing, weather conditions, natural disasters, strikes, or courier-related issues

  • If your package appears to be lost in transit, please contact support@azmural.com. We will assist by working with the shipping carrier to investigate the issue

8. Split Shipments

In some cases, orders may be shipped in multiple packages (for example, items shipped from different fulfillment locations).

  • If this occurs, you will receive separate tracking numbers for each shipment

9. Contact Us

If you have any questions regarding shipping or order tracking, please contact our customer support team:

📧 support@azmural.com

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